Why Should You Respond To Reviews?
Posted on August 22, 2016
Tampa Reputation Management | Largo Review Management
What is your strategy to responding to your reviews online? If you had to take a minute to remember, then you probably aren’t paying enough attention to your online commentators. Keeping a dialogue going with your customers is one of the easiest ways to know where your business stands. Are they happy? Concerned? Upset? Even if we don’t want to hear the negativity, it is important to know what they are saying so you can improve upon it.
Are you wondering why you should be responding to each and every review? We have a few reasons why it is in the best interest of your business to do so:
1. Shows a high level of customer service. No one likes to be ignored & your customers are no different. When someone gives you a comment, either positive or negative, it is important that you acknowledge them as a valued customer.
2. Educates you on what people are saying about your business. What better way to learn & improve than to ask your customers what they like or what they would like to see gone! Reputation sites give you the chance to see into what they are talking about & gives you insight on how to improve.
3. Helps your overall SEO value. Believe it or not, sites that offer reviews, such as Google Plus, take the communication (or lack there of) into consideration when they are determining if you are a worthy candidate for a top ranked position. Google wants to reward the businesses that are keeping up with their online presence and giving great customer service!
Are you interested in contracting a reputation management company to help you maintain your online platforms? Textus Marketing would love the chance to talk to you about a strategy!