Tampa Bay Online Review Management
Largo Online Marketing | Clearwater SEO
In your parents’ world, reviews were passed from person to person – in person. If someone had a bad (or really good) business experience, they were likely to share that information with family and close friends. Reviews seldom extended farther than that. Sure, they might write a letter to the local newspaper, but the chances of getting it published and actually having people read it – were remote.
What you don’t know CAN hurt you!
Today, in our world of personal publishing, your customers are much more likely to post their online reviews on Local Search and Review sites – like Yelp, CitySearch, TripAdvisor, Urban Spoon, etc. People who publish blogs are also likely to write about their experiences with businesses.
In this environment, there are two challenges – tracking online reviews and responding to them. At Textus Marketing, we offer services in both areas. First, we help you claim your business pages on all appropriate review sites. It’s not brain surgery, but it is a complicated process that requires tenacity. We also make sure your review sites are properly constructed and populated with accurate information about your business.
We can also monitor the Web for any mention of your business and provide these back to you so you are aware of what is being said online and who is saying it.
Finally, we offer Online Reputation Management (ORM) services to handle the entire review process. We respond to reviews – both positive and negative – in your name. In severe cases, we coordinate responses with you.
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